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  • Troubleshooting the Men & Mice DNS Server Controller for Windows
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Symptom:

Men & Mice Suite versions: 5.5 - current versions

You can login to the Men & Mice Suite, but you cannot access one or more DNS Servers managed by the Suite.


Problem:

The Men & Mice Central Service (mmcentral) cannot connect to the Men & Mice DNS Server Controller Service (mmremote).

Solution

Try to log in as the administrator user. After you dismiss the error dialog, if the Management Console doesn’t ask you again to log in, then take the following steps:
  • Click on DNS Servers on the left, then select the problem server in the main pane.
  • Select "Edit Server Name..." (Version 6.1 onwards), check that the Servers hostname used in the tool actually resolves to the correct IP Address and that the IP Address shown is the correct IP Address of the DNS Server
  • If the above step doesn't solve the issue, choose the menu item Server > Delete. This won’t affect the name server’s data in any way - your zones will still be there, but this step will remove all change history from the DNS Server as well as all Access Permissions.
  • Choose the menu item File > New > DNS Server. You may need to specify the server’s address. This reconnects you to the DNS Server Controller.

If that doesn’t fix the problem, then see if the DNS Server Controller is actually running. Look in Administrative Tools > Services, which can usually be found either somewhere in the Start menu or else in the Control Panel. Look for Men & Mice DNS Server Controller.

If the DNS Server Controller is running, try restarting it. If this doesn’t fix the problem, contact Men & Mice technical support.

If the DNS Server Controller will not start, start it in debug mode. Execute the following commands in a Command Prompt window, replacing “{Windows}” with your Windows directory (either “C:\WinNT” or “C:\Windows”, depending on your version of Windows):
cd {Windows}\System32\dns\mmsuite
mmremote.exe -ll5 -debug
You should see one or more error messages, along with other output. If you can’t figure out the problem from this, send us the whole command output for examination. If for some reason the program doesn’t stop by itself, type control-c to stop it.