Symptom:

When sending request to the Men & Mice support team about DNS name resolution issues, please be aware that the Men & Mice team does not know your network internals.

Problem:

DNS name resolution can be complicated, and the problem might be in a little detail. The Men & Mice support team needs to know which path a DNS query takes from a DNS client to the authoritative DNS Server that answers for this query.

Solution

Please provide as much information as possible in your request. Information on the topics listed below is helpful:

• DNS Server products (unbound, BIND, MS DNS, PowerDNS ...) and versions being used
• Operating systems used
• configuration of the local "stub" resolver in the client operating system (TCP/IP Settings on Windows, /etc/resolv.conf on Unix)
• authoritative zones configured on the DNS Servers
• sub-zones configured on the DNS Servers (please provide information on the stub zones content)
• forward-zones configured on the DNS Servers (aka "conditional forwarding" on Windows DNS)
• global forwarding configured, including the level of forwarding ("forward-first", "forward-only", ...)
• ROOT-Hint configured
• Information on IPv6 and IPv4 connectivity
• any DNS rewriting systems (like DNS64)
• Information on DNSSEC validation and DNSSEC signed zones
• a DNS name resolution diagram like the one below is always helpful and should exist for every DNS system